These Terms & Conditions govern your use of the my11a platform and all services offered through https://my11a.cam. Please read this document carefully before registering an account or placing any wager. By accessing or using my11a, you agree to be bound by these terms in full.
These highlights summarise the most important aspects of our Terms & Conditions. They do not replace the full text — please read all sections below in their entirety.
You must be at least 21 years of age to register and use my11a. We enforce strict age verification during the KYC process. Accounts found to belong to under-age users will be permanently closed and any funds returned subject to verification.
Each individual may hold only one active my11a account. Duplicate accounts are prohibited and may result in forfeiture of balances and permanent suspension. This applies across all devices, IP addresses, and household members sharing an address.
All bonuses are subject to wagering requirements before withdrawal. The applicable rollover multiplier, game contribution rates, time limits, and maximum bet caps are specified per promotion. Always read the individual promotion terms before claiming.
All transactions are processed in Malaysian Ringgit (MYR). Supported deposit methods include Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX bank transfers via Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven Cliqq, and selected cryptocurrencies.
my11a is committed to responsible gambling. Players may set deposit limits, cooling-off periods, and permanent self-exclusion at any time via their account settings. We reserve the right to enforce limits on accounts displaying signs of problem gambling.
my11a reserves the right to suspend or close any account where fraud, collusion, match-fixing, abuse of promotional offers, or breach of these Terms is suspected or confirmed. Affected funds may be withheld pending investigation in such circumstances.
Welcome to my11a. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and my11a ("the Platform", "we", "us", "our"), the operator of the online gambling services available at https://my11a.cam and any associated subdomains or mobile applications.
By accessing, registering on, or using any part of the my11a platform — including but not limited to sports betting, live casino games, slot machines, lottery, arcade products, and any promotional services — you unconditionally accept and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference.
If you do not accept these Terms in full, you are not permitted to access or use any service provided through my11a. We strongly encourage you to read this document carefully. If you have questions about any clause, please contact our support team via live chat before proceeding.
These Terms apply to all users accessing my11a from Malaysia, including but not limited to users located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, Kota Kinabalu, and all other states and territories. Use of this platform from jurisdictions where online gambling is prohibited is at the sole risk of the user.
For the purposes of these Terms and Conditions, the following definitions shall apply:
| Term | Definition |
|---|---|
| Platform | The my11a website accessible at https://my11a.cam, including all web pages, services, games, and features therein. |
| Account | A registered user profile created by an individual upon completing the registration process on the Platform. |
| Wager / Bet | A sum of real money staked on the outcome of any game, event, or draw offered through the Platform. |
| Bonus Funds | Non-withdrawable promotional credits credited to an account, subject to applicable wagering requirements before conversion to withdrawable cash. |
| Wagering Requirement | The number of times a bonus amount (or bonus plus deposit) must be wagered before a withdrawal request can be processed. |
| KYC | Know Your Customer — the identity and age verification process required before withdrawals are approved or accounts fully activated. |
| MYR | Malaysian Ringgit — the primary currency used for all transactions on the Platform. |
| Prohibited User | Any individual who is under 21 years of age, self-excluded, or accessing the Platform from a jurisdiction in which online gambling is unlawful. |
| Self-Exclusion | A voluntary restriction applied to an account preventing the user from accessing gambling services for a defined or indefinite period. |
| RNG | Random Number Generator — the certified software algorithm governing fair and random outcomes in casino games and slot titles. |
To register and maintain an active account on my11a, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:
Warning: Providing false information during registration — including misrepresenting your age, identity, or location — constitutes a material breach of these Terms. my11a reserves the right to void all wagers, forfeit all balances, and permanently close accounts where false information has been provided.
We reserve the right to request documentary evidence of eligibility at any time, including government-issued identification (MyKad, passport), proof of address, and proof of payment method ownership. Failure to provide such documentation within the requested timeframe may result in temporary or permanent account suspension.
Each user is permitted to hold one (1) account only on the my11a platform. The creation of multiple accounts by the same individual — regardless of the device, IP address, email address, payment method, or household used — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds.
When registering, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, valid email address, and mobile phone number. You agree to keep this information up to date at all times. Changes to registration details must be submitted via live chat with supporting documentation.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. my11a will not be liable for any loss or damage arising from your failure to maintain the security of your account. If you suspect unauthorised access to your account, you must contact our support team immediately.
We recommend enabling two-factor authentication (2FA) on your account for additional security. All login attempts and account activity are logged and may be reviewed in the event of a dispute or security incident.
All deposits and withdrawals on the my11a platform are processed in Malaysian Ringgit (MYR). The following payment methods are currently accepted for deposits and/or withdrawals:
Minimum deposit: MYR 30 (varies by payment method). Maximum single deposit: MYR 500,000 (varies by payment method and account tier).
Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible, as an anti-money-laundering safeguard. Withdrawal requests are subject to KYC verification. Unverified accounts may be limited to MYR 1,000 in cumulative withdrawals before full identity verification is required.
my11a does not charge processing fees for standard deposits and withdrawals. However, third-party network fees (for example, blockchain gas fees for cryptocurrency transactions) are the responsibility of the user. Cryptocurrency deposits are converted to MYR equivalent at the prevailing exchange rate at the time of confirmed receipt.
Funds Integrity: All deposits must originate from payment methods held in your own name. my11a does not accept third-party deposits. Depositing funds on behalf of another user, or receiving deposits from unidentified sources, constitutes a breach of these Terms and may be reported to the relevant authorities.
my11a offers various promotional bonuses to new and existing players, including but not limited to welcome bonuses, reload bonuses, cashback offers, VIP tier rewards, and the Refer A Friend programme. All bonuses are subject to the specific terms of each individual promotion, in addition to these general bonus conditions:
Players who are found to be abusing promotional offers — including but not limited to collusion between accounts, using strategies that exploit bonus structures without genuine gambling intent, or making systematically low-risk bets to clear wagering requirements — may have their bonuses voided and their accounts reviewed.
All wagers placed on my11a are governed by the specific rules applicable to each product category — sports betting, live casino, slots, lottery, and arcade. These rules are accessible within the respective game or market interface. In the event of any conflict between product-specific rules and these general Terms, the product-specific rules shall take precedence.
Once a wager has been accepted and confirmed by the Platform, it may not be amended or cancelled by the user except where a specific "cash out" feature is available and active for that market. Wagers placed in error are the sole responsibility of the user.
Settlement of Sports Bets: Sports betting markets are settled based on the official result declared by the relevant governing body for the sport in question. For Liga Super Malaysia matches, the Football Association of Malaysia's official records are used. For EPL fixtures, the English Premier League's official records apply. UFC results are settled per the UFC's official media releases.
In the event of a settlement error — whether resulting from a data feed issue, human error, or technical fault — my11a reserves the right to re-settle affected wagers at the correct result at any time, including retrospectively. Where a re-settlement results in a net debit to a player's account, we will provide written notification via in-account messaging.
Disputes regarding bet settlement must be raised within 72 hours of the event's conclusion by contacting our support team via live chat. Claims raised beyond this window may not be considered. my11a's decision on all disputes, once fully reviewed, is final and binding.
The following activities are strictly prohibited on the my11a platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:
Zero Tolerance Policy: my11a operates a zero-tolerance policy toward any form of fraud, cheating, or abuse. Where criminal conduct is identified, we will cooperate fully with Malaysian law enforcement agencies and relevant international authorities.
my11a is committed to promoting responsible gambling practices among all our players. Gambling should be treated as a form of entertainment, not as a means of generating income or resolving financial difficulties. We strongly encourage all users to gamble within their financial means.
The Platform provides the following responsible gambling tools, accessible directly from your account settings at any time without requiring prior approval from support:
If you believe your gambling habits are causing you or your family harm, we encourage you to seek professional help. For Malaysian users, the following support resources are available (text-only — not clickable links): Talian Kasih 15999 (24-hour national helpline), GamCare (international online support). Detailed guidance is also available on our Responsible Gambling page.
For players aged 21 and above only. It is an offence under these Terms for any person under the age of 21 to register or use the Platform. If you are aware of a minor accessing gambling services, please contact us immediately.
All content published on the my11a platform — including but not limited to the website design, logo, brand name, graphics, text, software, game assets, data compilations, and promotional materials — is the exclusive property of my11a or its licensed content providers and is protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content found on the Platform.
Any unauthorised use of my11a's intellectual property — including use of the brand name, logo, or game content for commercial purposes without written consent — will be considered a material breach of these Terms and may give rise to legal action.
To the fullest extent permitted by applicable law, my11a, its officers, directors, employees, agents, and third-party service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
my11a does not warrant that the Platform will be available continuously, error-free, or free from viruses or malicious code. We make no representations as to the accuracy or completeness of any information published on the Platform, and such information is provided on an "as is" basis without warranty of any kind.
Nothing in these Terms shall limit or exclude our liability for fraud, gross negligence, or any other matter for which liability cannot be excluded or limited under applicable law.
my11a reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — for example, changes affecting bonus structures, withdrawal policies, or user rights — we will provide reasonable advance notice via in-account notification or by posting a prominent notice on the Platform homepage.
Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree with any amended Terms, you must cease using the Platform and may request account closure by contacting our support team.
The version date displayed at the top of this document indicates when these Terms were last revised. We recommend that you review this page periodically to stay informed of any changes.
These Terms and Conditions, and any dispute or claim arising from or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction under which my11a holds its operating licence.
In the event of a dispute between you and my11a that cannot be resolved through our internal complaints process, both parties agree to attempt resolution through good-faith negotiation before initiating any formal legal proceedings.
For disputes arising from sports betting settlement, the decision of my11a's senior trading team — following review of all available evidence including official event data — shall be final and binding. For disputes arising from casino game outcomes, the certified RNG audit records shall serve as the authoritative source of truth.
Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
If you have any questions, concerns, or complaints relating to these Terms and Conditions or your use of the my11a platform, please contact our support team through the following channels:
When contacting support, please provide your registered username, the email address associated with your account, and a clear description of your query. For disputes, please also include the relevant transaction ID or bet reference number where applicable.
Registered contact: [email protected]
Platform: https://my11a.cam
Support hours: 24/7 via live chat
Browse our FAQ for quick answers, or visit the homepage to explore sports betting, live casino, and thousands of slot titles — all in MYR, built for Malaysian players.
For players aged 21 and above only. Gambling involves financial risk — always play within your means.